1. Introduction
At Mr. Mantelo, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. By using our services, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register on our website
- Make a reservation
- Sign a rental contract
- Contact us for support
- Subscribe to our newsletter
This information may include:
- Name and contact details
- Date of birth
- Driver's license information
- Payment information
- Insurance details
- Communication preferences
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser type
- Operating system
- Access times
- Pages viewed
- Referring website addresses
3. How We Use Your Information
We use the information we collect for various purposes, including:
3.1 Business Purposes
- Processing and managing your reservations
- Verifying your identity and eligibility
- Processing payments
- Managing rental contracts
- Providing customer support
- Maintaining accurate records
3.2 Communication
- Sending reservation confirmations
- Providing important updates about our services
- Responding to your inquiries
- Sending marketing communications (with your consent)
- Notifying you about special offers and promotions
4. Information Sharing
4.1 Third-Party Service Providers
We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, including:
- Payment processors
- Insurance providers
- Website analytics services
- Customer support services
- Marketing and advertising partners
4.2 Legal Requirements
We may disclose your information where required by law or if we believe such action is necessary to:
- Comply with legal obligations
- Protect our rights and property
- Prevent fraud or abuse
- Ensure the safety of our users
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Secure SSL encryption for data transmission
- Regular security assessments
- Access controls and authentication
- Data backup and recovery procedures
- Employee training on data protection
6. Your Rights
Under applicable data protection laws, you have certain rights regarding your personal information:
- Right to access your personal data
- Right to correct inaccurate information
- Right to request deletion of your data
- Right to restrict processing
- Right to data portability
- Right to object to processing
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:
- Remember your preferences
- Understand how you use our website
- Improve our services
- Provide personalized content
- Analyze website performance
You can control cookie settings through your browser preferences.
8. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this policy periodically for any changes.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
- Email: hello@mrmantelo.com
- Phone: +34 663 57 98 69
- Address: Polígono Industrial Nueva Campana, nave n° 109, 29660 Marbella, Málaga